Refund policy
Refund Policy
At AuraClean, we want you to shop with confidence. If you are not satisfied with your purchase, we are here to help.
30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
To qualify for a return, your item must:
• Be in its original condition.
• Include all original accessories and packaging.
• Show no signs of misuse or intentional damage.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of products that have been used, unless they arrive defective or damaged.
Damaged or Defective Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue. We will arrange a replacement or full refund at no additional cost.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5 to 10 business days. Processing times vary depending on your bank or payment provider.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, AuraClean will cover the return shipping costs.
For all other approved returns, customers are responsible for return shipping costs.
Order Cancellations
Orders may be canceled before they are processed for shipment. Once an order has been shipped, it can no longer be canceled and must follow the return process.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
How to Start a Return
To request a return, contact our support team with:
• Your full name
• Order number
• Reason for the return
• Photos, if applicable
Our team will respond with return instructions.
Contact Us
Email: shafinchowdhury60@gmail.com
Response Time: Within 24 to 48 business hours
This policy is written to look professional while setting clear expectations. Before publishing it, make sure it matches your actual practices, especially the return window, who pays return shipping, and whether you accept returns of opened products. For a hygiene product like an ear cleaner, many sellers do not accept returns of used items except when the product is defective or arrives damaged.